Certifications and professional qualifications
Ongoing and upcoming courses
In 2024, I’m focusing on learning about service design and how it impacts the wider user-centred design (UCD) ecosystem. After spending 5 years prioritising content design work, this feels like the natural point to progress in the UCD space.
Service Design
Experience Haus
An advanced course for those looking to transition into service design. The course teaches how to master the end-to-end service design process as well as service design thinking; research preparation; analysing customer experience; service blueprints and more. This is applied to a real-life design challenge for a business.
November 2024 to February 2025
Service Design in Practice
We are Service Works
This course is designed specifically for professionals working in public service and third sector organisations. It provides an entry-level introduction to the principles and practices of service design for anyone wanting to know more about the basics of designing services that work better for the people who use them.
March 2025
Recent certifications
University of the Arts London
Service Design Online Short Course
12 October to 23 November 2024
This online course is a practical introduction to the field of service design. During this course, you’re taught:
the practical and theoretical methods of service design
how to apply them in a live design challenge
The course is carefully designed to give an overview of what service design is and how it can be applied in a real context.
We are Service Works
Introduction to Service Design
October 2024
This three-part course is designed specifically for professionals working in the public sector and third-sector organisations. It provides an entry-level introduction to the principles and practices of service design for anyone wanting to know more about the basics of designing services that work better for the people who use them. The course mixes theory, practice, reflection and action to give students an understanding of service design and how to apply the basic principles in your work.
October 2024
Content Design London
Accessible Content course
In the Accessible Content course from Content Design London, you focus on and learn about:
accessibility laws
designing for accessibility
what accessible content looks like
Web Content Accessibility Guidelines (WCAG)
best practice for implementing accessibility standards in content design
Adam Silver – GOV.UK Interaction Designer
GOV.UK Prototype Kit Bootcamp
September 2024
A self-paced course for designers who want to be able to create realistic HTML prototypes quickly and easily. You learn how to create:
multi-step journeys with branching questions and exit pages
task lists that handle partially complete tasks and file uploading
caseworking systems with search, filter and pagination
Introduction to Content Design
FutureLearn
September 2024
In this course, you get to grips with the main concepts of effective user-centred content design. You develop your skills and confidence in designing content that is accessible, backed by user research and written in plain English. You’ll learn the value of journey mapping and prototyping and how to use data to improve and iterate your content. You’ll also learn how content designers work across the UK government and public sector.
Professional Certificate in UI Design
UX Design Institute
June 2022
The UI course is the natural follow-up to the UX course with the UX Design Institute. The course teaches the principles and techniques for designing quality user interfaces for digital products and services. As well as continuing to build on your knowledge about UX from the previous course. Students are given the opportunity to design the user interface for a new banking website and app to put the skills taught from the course into practice. The course is also credit-rated by Glasgow Caledonian University.
Professional Certificate in Content Design
UX Design Institute
July 2023
This course teaches you the foundational knowledge of content design. You'll look at all aspects of what a content designer does across 10 different modules of work. And build on this by delving into more depth across an array of different subjects associated with content design. This is complemented by reviewing the day-to-day life of a content designer. The course then concludes with a graded project based on the modules you study as well as a final exam.
Professional Diploma in UX Design
UX Design Institute
July 2021
This qualification has you assume the role of a UX Designer working on a specific design challenge. It teaches you the practical and theoretical skills required to work on user-led experiences. And positions you to think like a designer. You learn about the concepts, skills and knowledge required to work in UX. While also undertaking a design challenge that requires you to scope the project and create a complete website prototype. The qualification is credit-rated by Glasgow Caledonian University.
Advanced Content Design
Content Design London
February 2023
In this CDP-certified course, you learn from and work alongside experienced practising content designers. The course takes you through running a content design project from start to finish as a team. It shows how content designers work efficiently within their project teams by taking you through a scenario based on a fictional brief. You’re given insights, knowledge and understanding of practices enabling you to deliver content projects from inception to completion.
Let’s have a chat
Whether it’s to chat about working together, discuss a specific project or say hello, get in touch today.