Hi! I’m Graham – a multidisciplinary, user-centred designer working with Ofgem

I'm an experienced content designer and trained interaction and service designer. I specialise in designing accessible, user-led services. For over 15 years, I have been creating essential user experiences in the public and private sectors.

During this time, I have:

  • designed several services that helped implement the £6.9 billion Social Security Scotland programme to deliver benefits for 2 million people in Scotland

  • delivered digital platforms for Ofgem, enabling energy suppliers and local authorities to reduce energy prices for around 300,000 households in the UK by up to £120 million

  • redesigned the Ministry of Justice criminal injuries application service, helping victims of crime in the UK access over £150 million in compensation

  • designed a new community contribution feature for the Ministry of Justice Design System, enabling organisational collaboration by enhancing the resource

  • successfully demonstrated the need for Content Design as a practice within the hydrography space of the Ministry of Defence with the UK Government

Find out more >

Key areas of expertise

► Content design

► User-centred design (UCD)

► Service design

► User experience design (UX)

► Interaction design (IxD)

► User interface design (UI)

► User research

► Working in Government

► Digital transformations

Recent experience

I've worked with several high-profile clients in the public and private sectors. A few of the organisations I’ve worked with recently include:

  • The word ofgem in orange text set against a white background.

    Ofgem

  • Black Ministry Of Justice logo in writing with crown logo on white background.

    Ministry Of Justice

  • The words Social Security Scotland as well as Gaelic translation in dark blue text on white background alongside a blue and pink design on white background.

    Social Security Scotland

  • Black Ministry Of Design logo in writing with crown logo on white background.

    Ministry Of Defence

View full CV >

Projects I’ve worked on

Using content, interaction and service design to explore, plan and design a new community contribution feature to help increase the development and maturity of the design system.

Designing a new feature for the MOJ Design System

Read MoJ case study >

Applying content, interaction and service design to plan, design and develop a standalone digital platform energy suppliers use to tell Ofgem about energy-efficient improvements.

Creating a new Ofgem digital platform for energy suppliers

Read Ofgem case study >

Leveraging service design to find a better way to manage the numerous e-bike programmes operating throughout the United Kingdom’s capital city of London.

Taking a new approach to tackle London’s e-bike problem

Read TFL case study >

Let’s have a chat

Whether it’s to talk about working together, discuss a specific project or say hello, get in touch today.

Send a message >