Hi! I’m Graham – a multidisciplinary, user-centred designer working with Ofgem
I'm an experienced content designer and trained interaction and service designer. I specialise in designing accessible, user-led services. For over 15 years, I have been creating essential user experiences in the public and private sectors.
During this time, I have:
designed several services that helped launch the £300 million Social Security Scotland programme
delivered digital platforms for Ofgem, enabling energy suppliers and local authorities to reduce energy prices for around 300,000 households in the UK by up to £120 million
redesigned the Ministry of Justice criminal injuries application service, helping victims of crime in the UK access over £150 million in compensation
designed a new community contribution feature for the Ministry of Justice Design System, enabling organisational collaboration to help enhance the resource
successfully demonstrated the need for Content Design as a practice within the hydrography space of the Ministry of Defence with the UK Government
Key areas of expertise
► Content design
► User-centred design (UCD)
► Service design
► User experience design (UX)
► Interaction design (IxD)
► User interface design (UI)
► User research
► Working in Government
► Digital transformations
Recent experience
I've worked with several high-profile clients in the public and private sectors. A few of the organisations I’ve worked with recently include:
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Ofgem
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Ministry of Justice
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Social Security Scotland
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Ministry of Defence
Projects I’ve worked on
Using content, interaction and service design to explore, plan and design a new community contribution feature to help increase the development and maturity of the design system.
Designing a new feature for the MoJ Design System
Applying content, interaction and service design to plan, design and develop a standalone digital platform energy suppliers use to tell Ofgem about energy-efficient improvements.
Creating a new digital platform for energy suppliers
Leveraging service design to find a better way to manage the numerous e-bike programmes operating throughout the United Kingdom’s capital city of London.
Discovering a new approach to tackle London’s e-bike problem
Let’s have a chat
Whether it’s to talk about working together, discuss a specific project or say hello, get in touch today.