Hi! I’m Graham – a multidisciplinary, user-centred designer currently working with the Ministry of Justice

I'm an experienced content designer and trained service designer. I specialise in designing accessible, user-centred services. For over 10 years, I have been creating essential user experiences in the public and private sectors.

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Recent experience

I've worked with several high-profile clients in the public and private sectors. A few of the organisations I’ve worked with recently include:

Ministry of Justice
Ofgem
Ministry of Defence
Social Security Scotland

Projects I’ve worked on

Using content and service design to explore, plan and design a new community contribution feature to help increase the speed of development and maturity of the design system.

Designing a new feature for the MoJ Design System

Read MoJ case study >

Utilising content and service design to plan, design and develop a standalone digital platform energy suppliers can use to tell Ofgem about energy-efficient improvements they’ve made.

Creating a new digital platform for energy suppliers

Read Ofgem case study >

Leveraging service design to find a better way to manage the numerous e-bike programmes operating throughout the United Kingdom’s capital city of London.

Discovering a new approach to tackle London’s e-bike problem

Read TFL case study >

Recent professional certifications

Throughout 2024 and early 2025, I dedicated significant time to learning more about the practice of service design. Service design responsibilities are often factored into my role as a Content Designer. I've been undertaking and fulfilling these tasks for several years now. I considered it pertinent to complement my practical experience with theoretical learning.

The three certifications here contain real-time service design work provided to external clients.

Experience Haus

Course: Service Design
Dates: November 2024 - February 2025

An advanced course for those looking to transition into service design. The course teaches how to master the end-to-end service design process as well as service design thinking; research preparation; analysing customer experience; service blueprints and more. This is applied to a real-life design challenge for a business.

Status: Complete
University of the Arts London

Course: Service Design Online
Dates: October 2024 - November 2024

An online course providing a practical introduction to the field of service design. During this course, you’re taught the theory and basic methods of service design while applying them to a specific challenge. The course is designed to give both an overview of what service design is and how it can be applied in a real context.

Status: Complete
We are Service Works

Course: Introduction to Service Design
Dates: October 2024

A three-part course designed specifically for professionals working in the public sector. It provides an entry-level introduction to the principles and practices of service design. The course mixes theory, practice, reflection and action to provide users with an understanding of service design and how to apply it.

Status: Complete